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Privacy Policy

Introduction

This Privacy Policy outlines how Pack8 (Officedeck Technologies Pvt. Ltd.) collects, uses, and protects your personal information when you visit and make purchases on our website pack8.in

We are committed to safeguarding your personal data and maintaining transparency in how your information is collected, stored, and used, in compliance with applicable Indian data protection laws, including the Information Technology Act, 2000 and the rules thereunder.

1. Information & Data We Collect

1.1 Personal Information

We may collect the following personal details:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses

1.2 Payment Information

  • Payment details (processed securely via third-party payment gateways)
  • Transaction history

1.3 Order & Purchase Data

  • Products purchased
  • Order history, returns, and refunds

1.4 Technical & Usage Data

  • IP address
  • Browser type and device details
  • Website interaction data (collected via cookies and analytics tools)

1.5 Marketing & Communication Preferences

  • Email subscription status
  • Ad interaction data and preferences

2. How We Use Your Information

Your personal data may be used for the following purposes:

  • Order Processing: To fulfill, ship, and manage your orders
  • Customer Support: To assist with inquiries or complaints
  • Marketing & Promotions: To send newsletters and promotional offers (if you opt-in)
  • Website Improvement: To analyse traffic and user behavior for better service
  • Legal & Compliance: To comply with applicable Indian laws and regulations

3. Legal Basis for Processing

We process your data based on:

  • Contractual Necessity: To fulfill your purchases and provide customer support
  • Legitimate Interest: To enhance service and prevent fraud
  • Consent: For marketing and non-essential cookies
  • Legal Obligation: To comply with Indian legal requirements

4. Data Sharing & Third-Party Disclosure

We do not sell or rent your personal data. We may share your information with:

  • Payment Gateways (e.g., Razorpay, Paytm) for secure transactions
  • Logistics Partners for shipping and delivery
  • Analytics & Marketing Tools (e.g., Google Analytics, Meta Ads)
  • Regulatory Authorities when required by law

All service providers are bound by confidentiality and data protection obligations.

5. Data Retention & Security

We retain your data only for as long as necessary for the purposes outlined above or as required by law. We implement security measures including:

  • SSL encryption
  • Secure servers and storage
  • Access control and data minimization practices

6. Your Rights

Under Indian law, you have the right to:

  • Access and review your personal data
  • Correct inaccurate information
  • Withdraw consent for marketing at any time
  • Request deletion of your data, where applicable

To exercise these rights, contact us at reach@pack8.in

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Track usage patterns for analytics
  • Personalize marketing content

You can manage your cookie settings through your browser preferences.

8. Updates to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with a revised effective date.

For any questions, please contact: reach@pack8.in